How We Are Responding to the COVID-19 Crisis
While COVID-19 (coronavirus) affects our community here and communities across the world, all of us are having to make adjustments in our daily lives. We at Johnson City Toyota want to continue serving our loyal customers here in Johnson City, TN, as well as the Kingsport and Bristol areas.
Below, you will find a number of preventative steps we are taking to ensure our customers are safe, as well as new ways we are making it easier than ever to serve our customers.
Preventative Steps Taken at the Dealership
Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:
Our well-trained cleaning staff will more frequently disinfect and sanitize all high-touch areas including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.
We have added many more hand sanitizing dispensers in key areas around the office for quick and easy access for every customer and team member to use
All employees have been encouraged and mandated to stay home IF they feel like they are experiencing any symptoms of COVID-19
We have taken all of our cues from trusted organizations such as the WHO (World Health Organization) and the CDC (Center for Disease Control) on how to combat the spread of the virus and will continue to update our practices accordingly while new information comes in.
Our number one goal at Johnson City Toyota is to ensure each and every person that comes into our building will remain healthy and safe.
Complimentary Pickup and Delivery Options*
Did you know that you can purchase or lease a car right from our website?
That’s right! When you visit our website, all you have to do is find the new or used car you want to purchase or lease, and the paperwork process can be totally completed online, all from the comfort of your home. Once you’re all set, our team will deliver your new car to you at no cost.
It’s THAT simple.
This service also applies to anyone who needs their car serviced in any way. Need an oil change or new tires? No problem! Make an appointment with us and we will have one of our friendly team members pick up AND deliver your car back to you feeling good as new. Your car will also be thoroughly disinfected and cleaned after each use to ensure good health for both you and our team members.
At Home Test Drive*
Right now, we understand daily life has become more difficult. We believe your car-needs should remain as easy as possible.
That’s why we are now offering an At Home Test Drive service. Just follow the steps below.
Pick a car you like from our online inventory
Schedule an appointment and pick a time and place that accommodates YOUR needs
One of our friendly team members will call or email you to confirm the details of your appointment.
We will deliver the car to you at the time and place YOU chose!
Then, the decision is up to you! Keep it if you like it. Send it back if you don’t.
And yes, it’s as easy as it sounds. Learn more about the At Home Test Drive and schedule yours today.
Frequently Asked Questions
Will Johnson City Toyota stay open?
Yes. We will remain open to continue serving our customers. Please visit here
for our hours.
What precautionary measures are being taken?
Our dealership has been following guidelines from the WHO and CDC and have implemented more frequent and thorough cleaning measures as well as added more hand-sanitizing stations around the dealership. Our goal is to keep you safe.
Can I still get my car serviced?
Yes! We are open for business and keeping our dealership as clean as possible so we can continue to serve you. Just schedule an appointment with us!
Do you offer pick up and delivery service?
We are offering complimentary pickup and delivery service* for new or pre-owned car purchases, service needs, and at-home test drives, as well.
What if I have a question about if I need service?
You can reach us at 423-900-8929 and one of our friendly staff members will help you with your questions!
Will you deliver the car to me?
We will! All you have to do is schedule an appointment for a pickup and delivery service* and someone from our team will meet you at the time and place you requested.
Is there any way to purchase my vehicle without coming in?
You can use our at-home delivery service*, where we deliver any car you want to wherever you are, whenever you want. If you love it, we can complete the necessary paperwork online.
If I want to come in, is it possible to limit how long I’m there?
It is! Our goal is to provide a safe and clean environment with an emphasis on efficiency. Plus, we are offering services such as at-home test drives, complimentary delivery and pickup* for sales and service calls, as well as online paperwork for those looking to purchase a new or pre-owned vehicle from home.
Do you know any way I can lower or suspend my payment?
Currently, our dealership is offering 90-day payment deferment plans for customers who purchase all new Toyotas^. To learn more, contact our dealership to speak to a member of our team.
Should I still get my vehicle serviced?
Definitely! We are offering complimentary pickup and delivery services* for all your service needs, and our team will thoroughly wipe down your car after pickup and before delivery to ensure safety.
What if I want to test drive a vehicle before buying?
You can schedule an at-home test drive* with us! Simply make your appointment with the time and place of your choosing, and we will bring the car to you. If you love it, we can process the paperwork completely online. If you want to try something else, we can bring you a new one of your choosing.
Can I get a loaner vehicle for service?
Please contact the service department at 423-900-8929 to speak to one of our team members for more information.
Where can I find dealership updates?
You can visit our website’s homepage or check out our Facebook page
What do I do if my lease is due?
We suggest contacting our dealership to speak with a team member here for any financial-related questions. Our goal is to help you any way we can!
I’ve received a letter that my lease is due, what should I do?
Contact our dealership to speak with a member of our team for more information.
How do I clean and disinfect my car?
Can I complete any and all paperwork online?
Yes! If you need to fill out any paperwork, you can do so completely online with our expert staff.
Can I buy a car under a Coronavirus shelter-in-place order?
Yes! We are offering pickup and delivery service* at no cost and at-home test drives so that you can buy a car from the safety of your home.
Do I need to make an appointment before coming in for service?
We strongly suggest making an appointment by either contacting our service department at 423-900-8929 or visiting our service page here
and scheduling one.
Is my car getting fully detailed and cleaned post service?
While we do not detail your car after service, we will thoroughly disinfect your car after our staff services it.
With everyday life becoming just a little more difficult at the moment, let our team at Johnson City Toyota help simplify the car-buying process. Whether you want to upgrade your current car or need service, we can help you with that!
If you have any questions, feel free to contact us at 423-328-8234 or stop by Johnson City Toyota 3124 Bristol HWY, Johnson City, TN 37601 today. We look forward to serving our customers from Johnson City, TN, as well as the Kingsport and Bristol area.
*Complimentary pickup/delivery and at home test drive only available within 25 miles of the dealership.
^You must take retail delivery from new dealer stock 3/18/20-5/4/20. Subject to approved credit through Toyota Financial Services. Interest accrues from date of purchase. Maximum term is 72 months. Plus tax, tag, registration fee, title, acquisition fee, and includes $599 processing fee. Dealer fees included.