Open Today! 9:00 AM - 8:00 PM
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Sales: 423-900-8928 | Service/Parts: 423-900-8929
3124 Bristol HWY, Johnson City, TN 37601
Open Today! 9:00 AM - 8:00 PM

How Johnson City Toyota is Handling the COVID-19 Crisis

Our current situation isn’t ideal. COVID-19 is still raging across our communities, but that doesn’t mean we have to let it absorb our lives. We can still be socially conscious while living our lives the best we can. And that’s exactly what we’re trying to do at Johnson City Toyota!

See what we’re doing to embrace this new normal and make the most of a bad situation!

How We’re Making The Most of a Bad Situation

Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:

Preventative Steps Taken at the Dealership Cleaning Icon

To help with peace of mind all around, our cleaning crew has been instructed to more frequently clean all high-touch surfaces throughout the dealership, including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.

Preventative Steps Taken at the Dealership Personal Hygiene Icon

By now, you’ve heard that you should be washing your hands after handling items that have the potential to be passed between many people. And while that is still the recommendation, we’ve made it a bit easier to disinfect your hands after handling things like keys, pens, clipboards, touching cars, doors, etc. We’ve placed hand sanitizer stations throughout the showroom floor and office areas and highly recommended you make use of them whenever possible.

Preventative Steps Taken at the Dealership Stay Home Icon

Of course, the best way to keep the spread of COVID-19 as low as possible is staying home if you’re sick. We ask that if you are feeling ill, please remain at home. Our staff have also been mandated to stay home if they are experiencing any COVID-19 related symptoms.

The steps we are taking moving forward have been inspired by the advice being provided to the public from trusted organizations such as the World Health Organization (WHO) and the Center for Disease Control (CDC).

Our priority at Johnson City Toyota is to constantly provide a safe and healthy environment to enjoy the car shopping experience in. This is why these practices will remain in place until further notice. 

Need to Stay Home? You Can Still Buy a Car!

Complimentary Pickup and Delivery Options*

Even though we are doing what we can to make coming into the dealership as safe as possible, we understand that you may want to just stay home to be safe. That’s something we actually applaud as you are doing your part to bring an end to the COVID-19 pandemic. So as a thanks, we are bringing some awesome features into the fold that will make shopping from home that much better! 

Our first feature is our new car delivery system! This essentially allows you to just hangout on your couch and do everything you could at the dealership. Check out all of our cars we have in our inventory, apply for financing, leasing, or whatever else you want, and complete any and all paperwork. When the buying process is done, one of our team members will bring your brand new Toyota right to you! You can limit your exposure and still get that Toyota you’ve been waiting for! 

This feature, along with our others, is available to you at absolutely no extra cost! 

Next up we have our service pick-up program! You’ve been social distancing, wearing your mask, and everything, but now your car needs some work and you’re worried about having to come into our service center. Well, don’t be! Schedule your service visit online and opt for the service pick-up. One of our team members will be by to pick up your car and bring it to our service center for you! We’ll even leave you a loaner if you need one for your daily errands. Once the service is completed, we’ll bring your car back to you, washed and disinfected! 

These features allow you to stay home and relax while we do all of the heavy lifting! For more information, feel free to reachout to our team members and technicians! 

At Home Test Drive*

Clicking through pictures of a car online is all well and good, but it’s hard to judge the quality of the car or even how it drives from behind a computer, especially for a used car. Our team came up with a brilliant idea which we’ve implemented at Johnson City Toyota! Letting you test drive the car at your own home! 

When you’re looking through our inventory and you find a car you really like, you can now schedule an at-home test drive. Our team members will bring the car right to you and give you a bit to drive the car around your neighborhood, on your commute to work, or wherever you please. This works for any car you find in our new car or used car inventory and is open to anyone within 20 miles of our Bristol Hwy location. This includes our Tri-Cities communities in both Kingsport and Bristol, along with the surrounding areas!


  • Step 1 Icon

    Step 1

    Pick a car you like from our online inventory
  • Step 2 Icon

    Step 2

    Schedule an appointment and pick a time and place that accommodates YOUR needs
  • Step 3 Icon

    Step 3

    One of our friendly team members will call or email you to confirm the details of your appointment.
  • Step 4 Icon

    Step 4

    We will deliver the car to you at the time and place YOU chose!

When you’re satisfied with the test drive, you can either keep it if you like it, or let us take it back if you aren't a fan. If you didn’t like the car you initially chose, but there’s another that has piqued your interest, just schedule another at-home test drive and we’ll do the same process! There’s no limit to how many at-home test drives you can do, so test drive until you’ve found the car for you! 

We always want to give you a safe and constant experience at Johnson City Toyota, and we believe that this new feature will help make that happen! If you want to learn more about any of our preventative steps we’ve taken to help limit COVID-19 exposure or about our at-home test drive, please reach out to our fantastic team!

Frequently Asked Questions

  • View More Icon Will Johnson City Toyota stay open?
    Yes. We will remain open to continue serving our customers. Please visit here for our hours.
  • View More Icon What precautionary measures are being taken?
    Our dealership has been following guidelines from the WHO and CDC and have implemented more frequent and thorough cleaning measures as well as added more hand-sanitizing stations around the dealership. Our goal is to keep you safe.
  • View More Icon Can I still get my car serviced?
    Yes! We are open for business and keeping our dealership as clean as possible so we can continue to serve you. Just schedule an appointment with us!
  • View More Icon Do you offer pick up and delivery service?
    We are offering complimentary pickup and delivery service* for new or pre-owned car purchases, service needs, and at-home test drives, as well.
  • View More Icon What if I have a question about if I need service?
    You can reach us at 423-900-8929 and one of our friendly staff members will help you with your questions!
  • View More Icon Will you deliver the car to me?
    We will! All you have to do is schedule an appointment for a pickup and delivery service* and someone from our team will meet you at the time and place you requested.
  • View More Icon Is there any way to purchase my vehicle without coming in?
    You can use our at-home delivery service*, where we deliver any car you want to wherever you are, whenever you want. If you love it, we can complete the necessary paperwork online.
  • View More Icon If I want to come in, is it possible to limit how long I’m there?
    It is! Our goal is to provide a safe and clean environment with an emphasis on efficiency. Plus, we are offering services such as at-home test drives, complimentary delivery and pickup* for sales and service calls, as well as online paperwork for those looking to purchase a new or pre-owned vehicle from home.
  • View More Icon Do you know any way I can lower or suspend my payment?
    Currently, our dealership is offering 90-day payment deferment plans for customers who purchase all new Toyotas^. To learn more, contact our dealership to speak to a member of our team.
  • View More Icon Should I still get my vehicle serviced?
    Definitely! We are offering complimentary pickup and delivery services* for all your service needs, and our team will thoroughly wipe down your car after pickup and before delivery to ensure safety.
  • View More Icon What if I want to test drive a vehicle before buying?
    You can schedule an at-home test drive* with us! Simply make your appointment with the time and place of your choosing, and we will bring the car to you. If you love it, we can process the paperwork completely online. If you want to try something else, we can bring you a new one of your choosing.
  • View More Icon Can I get a loaner vehicle for service?
    Please contact the service department at 423-900-8929 to speak to one of our team members for more information.
  • View More Icon Where can I find dealership updates?
    You can visit our website’s homepage or check out our Facebook page for updates.
  • View More Icon What do I do if my lease is due?
    We suggest contacting our dealership to speak with a team member here for any financial-related questions. Our goal is to help you any way we can!
  • View More Icon I’ve received a letter that my lease is due, what should I do?
    Contact our dealership to speak with a member of our team for more information.
  • View More Icon How do I clean and disinfect my car?
    To learn how to keep your car as clean as possible during COVID-19, follow these techniques at https://www.consumerreports.org/tires-car-care/how-to-kill-coronavirus-in-your-car-without-damaging-interior-surfaces/.
  • View More Icon Can I complete any and all paperwork online?
    Yes! If you need to fill out any paperwork, you can do so completely online with our expert staff.
  • View More Icon Can I buy a car under a Coronavirus shelter-in-place order?
    Yes! We are offering pickup and delivery service* at no cost and at-home test drives so that you can buy a car from the safety of your home.
  • View More Icon Do I need to make an appointment before coming in for service?
    We strongly suggest making an appointment by either contacting our service department at 423-900-8929 or visiting our service page here and scheduling one.
  • View More Icon Is my car getting fully detailed and cleaned post service?
    While we do not detail your car after service, we will thoroughly disinfect your car after our staff services it.

With everyday life becoming just a little more difficult at the moment, let our team at Johnson City Toyota help simplify the car-buying process. Whether you want to upgrade your current car or need service, we can help you with that!

If you have any questions, feel free to contact us at 423-328-8234 or stop by Johnson City Toyota 3124 Bristol HWY, Johnson City, TN 37601 today. We look forward to serving our customers from Johnson City, TN, as well as the Kingsport and Bristol area.

*Complimentary pickup/delivery and at home test drive only available within 25 miles of the dealership.

^You must take retail delivery from new dealer stock 3/18/20-5/4/20. Subject to approved credit through Toyota Financial Services. Interest accrues from date of purchase. Maximum term is 72 months. Plus tax, tag, registration fee, title, acquisition fee, and includes $599 processing fee. Dealer fees included.